Netwrix will provide full support for a minimum of two versions. With the release of each new software version, Netwrix will publish the End-of-Support (EOS) date for the version entering end of support as part of the release notification. Once an EOS date has been published, that EOS software version will enter limited support and will have six months until support ceases. The EOS for a software version applies to that version and all hot fixes and service packs issued for that version. Please refer to the definitions and timeline below.
| Milestone | Description | Support |
|---|---|---|
| Product release | The date that the software version is made generally available. | Product is fully supported including troubleshooting, hot fixes, and service packs. |
| First subsequent version after product release | The date the first subsequent product version is released after the product release. | Product is fully supported including troubleshooting, hot fixes, and service packs. |
| Second subsequent version after product release | The date the second subsequent product version is released after the product release. | Product enters limited support. |
| End-of-Support notification | The date Netwrix announces the EOS for a software version. This occurs on or near the date of the second subsequent version after the product release. | Customer has six months to upgrade to a supported version. |
| End-of-Support | The date support ends for the software version. The EOS date is six months after the EOS notification. | Customer should be upgraded to a subsequent version which is fully supported by this time. |