What is a one sentence summary of your feature request?
Update “Host is Offline” Error when NPS-D is unable to connect to server
Please describe your idea in detail. What is your problem, why do you feel this idea is the best solution, etc.
We are requesting NPS-D update the error message displayed in MyJITAPortal when it fails to connect to a target server due to network restrictions (such as firewall blocks). The current message “Host is offline” is misleading, as it suggests the target machine was reachable and confirmed to be powered off. In reality, the connection was blocked at the network level. We would like the message to be more accurate.
How do you currently solve the challenges you have by not having this feature?
We have to work both internally and with Support to correctly diagnose root cause and that causes delays in resolution for issues.