ServiceNow Integration

What is a one sentence summary of your feature request?

OTP workflow to be automated via a dedicated IT Helpdesk tool

Please describe your idea in detail. What is your problem, why do you feel this idea is the best solution, etc.

Integrating the request and delivery of one time passwords/ offline temporary passwords (OTP) with ServiceNow by allowing these requests to be automatically routed through the organization’s helpdesk system would centralize communication, improve traceability, approval workflows, response times but also ensure constancy for users in what concerns computer-related support needs.

How do you currently solve the challenges you have by not having this feature?

Currently a user can request access to a specific device from the Endpoint Protector client window by selecting the device, the duration, typing a justification and hitting the “Send Request” button (this request is delivered to the email address set for the Main Administrator although there is an option to define admins with EasyLock Administrator role). Once generated, the only built-in method for delivering the OTP to users is via email. While this works, it lacks visibility and transparency for the IT/ helpdesk teams managing these requests. Any alternative methods for handling or tracking access through OTPs - such as through internal ticketing - must be managed outside of Endpoint Protector, adding complexity and fragmentation.

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Hey Oana,

Thank you for taking the time to share this request.

We’re pleased to let you know that ServiceNow Integration is already part of our strategic roadmap and is currently undergoing detailed technical evaluation. As we explore the most effective and reliable way to implement this functionality, including the OTP use case/workflow you described, we want to ensure all aspects are carefully considered to meet both performance and usability standards.

At this stage, we are not able to provide a specific timeline for delivery. However, please rest assured that this item is actively being tracked and prioritized as part of our ongoing development planning.

We genuinely appreciate your input and we’ll be sure to share updates as soon as they become available.

Kind Regards,
Simona

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