What is a one sentence summary of your feature request?
Automatically create ITSM tickets for approval workflow when a user makes an Activity request.
Please describe your idea in detail. What is your problem, why do you feel this idea is the best solution, etc.
User can just go to the NPS Portal and send a ticket request to access e.g. AD Server and this will auto creates a ticket in the integrated ITSM Solution (e.g. ServiceNow). Based on the workflow in ITSM Solution (e.g. ServiceNow), the approver can approve from there and this approval will be passed to the NPS allowing User to do his task on NPS.
Currently, in environments with ITSM Solution, they will tend to rely on only ITSM to do the approval of requests and monitoring of tickets so it’s like a single panel of glass for the ticketing.
How do you currently solve the challenges you have by not having this feature?
Manually create the tickets in ITSM solution