We want to inform you that our internal license server (Netwrix Part of MATESO) is scheduled for an upgrade on 2025-04-29T06:00:00Z. During this maintenance window, the license server will be temporarily unavailable for approximately two hours.
What this means for you:
If you attempt to activate a license during this time and encounter an error, please wait and try again later.
Productive systems will not be affected, as active licenses do not require continuous validation.
Additional systems affected:
The Customer Information System (KIS) will also be unavailable during the upgrade.
In rare cases, a license may need to be briefly deactivated and reactivated following the update.
For guidance on reactivating licenses, please refer to our Knowledge Base article: License Reactivation Help
Thank you for your understanding.
— Your Netwrix Team
All - thanks for flagging the license issue — we truly appreciate your quick feedback!
It was caused by a minor glitch, which is now resolved.
Sorry for the inconvenience! If you still see any problems, please open a support ticket so we can help directly.
thanks for the fix
I prefer that way in the community, if someone has a problem, others will see it immediately and are able to approve or decline. Especially if the problem related to an announced issue/planned task.
I had in the past a similar problem, with the patch 9.2.1
i made a support-ticket, becuase something wouldnt work. If someone else would have the same issue, he doesn’t see that.
