What is a one sentence summary of your feature request?
More automation on managing OTP requests from users
Please describe your idea in detail. What is your problem, why do you feel this idea is the best solution, etc.
If a user sends a OTP request via email this is sent to the primary contact in EPP.
The primary contact then access the EPP interface to setup the OTP to send back to the user, when you select the ‘Send Email’ option, the email is generated with the To: field completed with the account setup for SMTP. The admin then needs to adjust who the email is being sent back to.
Can this not be automated to complete the return email with the details of he user who submitted the request by obtaining if from the email attribute from AD. Maybe also just fully automating the process and send the mail without the need for the admin to physically then send it.
How do you currently solve the challenges you have by not having this feature?
By having to manually adjust the To: field of the return email from the SMTP account to be the end user, and manually sending.