What is a one sentence summary of your feature request?
Enable browser print blocking without removing or interfering with existing Chrome extensions.
Please describe your idea in detail. What is your problem, why do you feel this idea is the best solution, etc.
Currently, Endpoint Protector’s “Block Print from Browsers” extension replaces existing Chrome extensions during deployment. This causes a critical issue: essential Chrome extensions are removed when the EPP extension is installed. Support informed us that there is no alternative method to block printing directly through the extension. Allowing EPP to block printing without removing other essential extensions would solve this issue while enforcing print restrictions consistently across all users.
How do you currently solve the challenges you have by not having this feature?
At the moment, the decision is to not deploy the print-blocking extension to avoid disrupting users. As a result, printing from browsers is still possible, which is less efficient and not ideal.
Thank you for writing to us and welcome to Netwrix Community!
Please be informed that our team is currently investigating this scenario you described and we will get back to you with a response as soon as possible. In the meantime, we appreciate your patience.
Thank you for your patience.
I have some updates regarding this case — our team attempted to reproduce the issue in-house but was unable to do so. On our end, Chrome extensions remain intact when installing the EPP extension, which clearly indicates that the product is functioning as expected.
To assist you further, I recommend opening a Support Ticket through the Netwrix Portal. Please include there all relevant details about your environment and add any specific steps to reproduce the issue. This will help our Support Team investigate the situation more thoroughly and provide you with the best possible assistance.
If you need any help submitting the ticket, I’ll be happy to guide you through the process.