We purchased this solution for security reasons in order to get away from KeePass - which we have largely succeeded in doing. Unfortunately, what has not been well received so far is the lack of option to give the user the right to create their own passwords (in a meaningful way). Although it is possible to create everything in the form of a list under the user name, it is not yet possible to create a clean structure when it comes to personal passwords. Unfortunately, this has so far prevented us from completely abandoning KeePass. A solution for this would be a dream for end users.
Workaround: However, what has not been well received and what I, as a security expert, do not welcome with regard to least privilege and need-to-know is the following: The admin creates an OU and gives each user the right to manage this OU completely. However, this completely abuses the functionality and should not normally be used. In addition, the effort to create this for >100 users is enormous.
Hey Mikail - thank you so much for sharing this detailed and thoughtful feedback! And for trusting our solution to replace KeePass in your environment. We really appreciate the time you’ve taken to describe your experience so clearly.
You’re absolutely right in your observations… what you describe is indeed the intended behavior. Our design philosophy for organizational structure differs from traditional “folder-based” password managers. In our approach, Organizational Units (OUs) are not meant to serve as personal folders or sub-structures, but rather as logical permission boundaries.
Instead of creating complex folder trees, we wanted to encourage a simpler, flatter structure that’s easier to maintain and scales better over time - especially in larger environments.
How it’s designed to work
We’ve built the product around tags and search, rather than nested folders.
Tags make it easy to classify and find items quickly, without needing to decide “which folder should this go in?”
The search bar was optimized for fast and intuitive access, especially for end users managing personal or shared credentials.
Many organizations have found that once users become accustomed to tagging and searching, it actually improves their workflow, allowing them to spend less time browsing and more time finding precisely what they need.
We completely understand that this approach may not perfectly align with every user’s expectations, especially when transitioning from more folder-oriented tools like KeePass. We’re very open to listening and would love to explore in more detail why this may not feel like the perfect solution for your users. Your insights help us understand real-world needs and will guide future improvements to make the experience even better.
Let us know what you think! And let’s stay in contact and maybe schedule a session to get into more details!
How it’s designed to work