We want to inform you that our internal license server (Netwrix Part of MATESO) is scheduled for an upgrade on 2026-01-27T06:00:00Z. During this maintenance window, the license server will be temporarily unavailable for approximately four (4) hours.
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What this means for you:
- If you attempt to activate a license during this time and encounter an error, please wait and try again later.
- Productive systems will not be affected, as active licenses do not require continuous validation.
Additional systems affected:
- The Customer Information System (KIS) will also be unavailable during the upgrade.
- In rare cases, a license may need to be briefly deactivated and reactivated following the update.
For guidance on reactivating licenses, please refer to our Knowledge Base article:
License Reactivation Help
Thank you for your understanding.
— Your Netwrix Team
Need help?
There are many different ways to get help with our products!
| Situation | Action |
|---|---|
| If you feel the product is broken and not working as intended… | Contact Support |
| If you have a question you’d like to ask other experts… | Create a discussion in the community: Password Secure > Discussions & Questions |
| If you have a feature request… | Let our product team know directly: Password Secure > Ideas |
| If you have something cool to show… | Show everyone what you built: Password Secure > Show & Tell |
What are your thoughts?
We are always happy to hear from our users on what you like, and what you hope to see in the future. Please, share your thoughts below!