Hey everyone, I just wanted to bring something up as a discussion amongst others using Netwrix Privilege Secure. I am looking to get my new license file, which is already renewed and shows in the my products portal, but I am being told by support that it usually won’t be delivered until very close to the license expiry. My license expires within a week, which I would call close; especially with a long holiday weekend approaching. It sounds like the underlying reason may be that it will overprovision the license cap if two licenses are stacked with a lot of time between one expiring. I am unsure what the repercussions are for falling off of the license as well, but if the functionality of the product is limited at all when the license expires, this feels like an even more insane restriction to put on the customer.
With that being said, I’d love to hear any other customers experience renewing their license and if they had any issues with the workflow. Maybe it’s just bad luck that we are renewing on a holiday weekend that will push us very close to the license expiry, so I’d be curious to know if anyone else finds this odd.
I had the same concern when I had to renew in Feb.
I sent my Account Executive an email regarding this and he assured me that the license would be sent close to the end.
In the end , they sent me the new license 4 days prior the end of the old one.
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Hey David and Dany,
Really appreciate you calling this out as it’s a great opportunity to explain the reason behind license distribution timing for Netwrix Privilege Secure.
We send out licenses 5 days before a contract period starts, or an existing license expires.
Why 5 days, and not 7 days or 10 days?
- License files are additive; for example, if you have 10 licenses due to expire on Friday, and you apply your renewed 10 user license on the Wednesday prior, you will have 20 licenses during the 3 day overlap.
- We have to limit the time period that licenses are ‘double-stacked’ due to revenue recognition rules, and also prevention against the accidental onboarding of additional licenses in the overlap window that would be removed when the previous license expires.
If at any point, there is concern over business continuity during holiday periods etc, we are always happy to work with customers individually to make sure operations are not affected. Your customer service representative can provide assistance in this area.
Please note that the notes above apply only to Privilege Secure for Access Management.
Hope this helps!
Martin
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Thanks for the clarification on the process Martin. Can you also identify what happens to the application if it goes over the license period? IE: Does the product cease to function at all, are non-admin activities disabled, etc. I ask for this clarification since with the upcoming holiday, my office closure, and your 5 day timeline, we effectively will be getting our license a day before expiration. So if we face any issues with receiving the new license, we may run over our license period.
Thanks Dany for confirming it wasn’t just me that was concerned with the process.
Hi David,
If the license expires, the only accounts allowed to log onto NPS will be those with the Administrator role, so that they may apply a new license.
I should also note that the action service will not operate when the license has expired.
One option might be to get sales to issue you with a 10 day temporary license to provide some piece of mind. Please reach out to me directly if you need any assistance with this.
All the best,
Martin
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Thanks Martin, I’ll discuss this internally and reach out to our account manager and/or yourself if necessary. As always I appreciate the insight into the process.
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