What is a one sentence summary of your feature request?
Once CR approved in NS I want the status in Jira to be updated too
Please describe your idea in detail. What is your problem, why do you feel this idea is the best solution, etc.
The policy and approvers are set in NetSuite, once the Jira status is set for UAT it’s sent for approval in NS. The problem is that once the CR is approved in NS, the status is changing back to “pending approval” since the Jira status is still “UAT” and not “Pending Deployment” (which is mapped to “Approved” in NS).
I want to control the approval policy through NS, add compensating automated control to prevent changing status in Jira if there is a CR in NS and allow the approvers approve in NS directly.
How do you currently solve the challenges you have by not having this feature?
Ask the approver to go back to Jira and update the status “pending deployment” so that it will be “approved” in NetSuite.
OR we will change the mapped statuses and then work manually to send the CRs for approvals.