EPP Client Issue with Duplicate Hostnames

Products Endpoint Protector Ideas
, , ,
1

What is a one sentence summary of your feature request?

Make sure Virtual Desktop Clones Support Function works correctly.

Please describe your idea in detail. What is your problem, why do you feel this idea is the best solution, etc.

Hi, my client uses about 2,000 clients, and the host names are often duplicated.

In this case, Netwrix were advised to enable the Virtual Desktop Clones Support feature, which is a feature provided by Netwrix EPP

In this case, Device Control - Computers does not look up the computer name correctly. (Only one computer appears.)
Even in the CAP policy, the computer does not find the computer name properly. (Only one computer appears.)

I opened the ticket because the Virtual Desktop Clones Support function is not working. (#460560)

We fixed the backend of Netwrix EPP with remote support from Netwrix.

But I think this is potentially an issue that not only we but also many customers have.

The request is please apply us to operate based on the backend support we received, or Make sure Virtual Desktop Clones Support Function works correctly.

I think this could be a route for a major data breach.

Thank you.

How do you currently solve the challenges you have by not having this feature?

I opened the ticket because the Virtual Desktop Clones Support function is not working. (#460560)

We fixed the backend of Netwrix EPP with remote support from Netwrix.

But I think this is a temporary measure.

Upload any supporting images that you think should be considered in this idea.

1.png
1.png1420×712 39.3 KB

2.png
2.png1521×502 72.4 KB

3.png
3.png1245×664 42.7 KB

2

Hi Jeremy,

Thank you for taking time to explain your request.
Please allow us some time to review it and get back to you with an update.

Regards,
Simona

3

Hello Jeremy,

After reviewing the information provided, we believe the best way to ensure a thorough and accurate resolution is to gather all relevant details and perform a deeper investigation on our side.

To proceed, we kindly ask you to open a new Support Ticket and include all the information you’ve already shared—including previous troubleshoot interventions, environment details, screenshots and any other relevant data. Once submitted, our Support Team will review your case and escalate it to our Development Team for further analysis.

Identifying the exact root cause is essential for us to address the issue properly and consider potential improvements based on your valuable feedback.

If you need any assistance with creating the Support Ticket, please let me know—I’m happy to help.

Thank you for your understanding and cooperation!

Kind Regards,
Simona