Upgraded to the latest version of PPE 11.1.1.36 all the way from 10.2. Experiencing double logins when using Windows RDP sessions. Any idea or a good starting point to look as to why this might be happening?
Thank you,
**Update: When installing the client PPE software, a registry key is created in [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Authentication\Credential Provider Filters] with the name Anixis. Deleting this key, appears to fix the double logon prompt. There is an additional key, with the same name but different GUID in the Credential Providers hive. This one performs the password change audit as intended.
Hi Justin. This is most likely an incompatibility with another credential provider installed on the system. While removing the credential provider filter will get around this (because the filter handles the passthrough of the RDP credentials), it may also introduce a new problem. Your “Sign-in options” on the logon and change password screens will have one more icon. That icon will still allow you to logon and use the computer, but the PPE client won’t be there when you change your password. The main purpose of the filter is to hide the extra icon so that users always logon with the PPE credential provider.
While deleting keys is one way to experiment with issues like this, there is a less brutal way. You can create a REG_DWORD called Disabled and set it to 1 (one) in the key. This will disable the filter or the credential provider. This value is read by Windows, so it works for all credential providers and filters.
If you do have a problem with the extra icon, then please open a support ticket from the Customer Portal. Please include a registry dump of HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Authentication with your request. The registry dump will include user/domain names and SIDs. You can remove this information as it’s not needed to troubleshoot the issue.