What is a one sentence summary of your feature request?
Email Descriptions field needs to be able to have more information about the ticket.
Please describe your idea in detail. What is your problem, why do you feel this idea is the best solution, etc.
Users recieving emails that a Incident has occurred needs more information about the ticket and what is expected of them to resolve the ticket. Currently the Short Description and the Description field contain the same information. We need to update the Description to include information as to why they are getting the email/ticket and instructions on what is needed for the group recieving the email notifications to close the Incident in Service Now.
How do you currently solve the challenges you have by not having this feature?
We often recieve emails from the group that got the Incident ticket asking what do they need to do and why they got the ticket. We inform them that Netwrix has detected and Production change and did not find a matching Change Request for the time the change was detected. They will need to explain why there was no Change Request and document if the detected change was appropriate. If they did have a Change Request, they will need to document it in the Incident ticket as well.
Ticket submitted to Netwrixs about this issue was 00457583 - We need to update the “Description” of the email notification when a Incident ticket is created