A customer can no longer log in to Password Secure via M365.
The Entra enterprise application was recreated, but without success.
The M365 connection is established via the M365 Provisioning Agent, which is installed locally on the Password Secure App Server since the web server is not accessible from outside.
Password Secure always returns an error message indicating a failed login and locks the user.
However, logging in to M365 proceeds without any issues, showing “success.”
The user sync also completed without any problems.
Last time, I was able to resolve the issue by recreating the secret token and storing it in M365.
This time, however, this does not seem to work.
Please try to generate a new client secret in the Azure portal and store it in the Entra ID profile in Password Secure. If that doesn’t work, please check the Conditional Access settings to ensure that the server is not excluded or restricted.
If that also isn’t the cause, take a look at the event log on the server and open a ticket with our support team.
Good luck, and feel free to reach out if you have any further questions!
I actually already recreated the client secret at the customer’s site this morning.
After that, the login worked again.
This is the second time I’ve encountered this issue with this customer (within 3/4 months).
This secret has a validity of 2 years, so I’m just wondering why this error occurs?
I will monitor it again at the customer’s site and get back to you if necessary.
