Hi,
I’m using version 26.6.101.34168 as the MSP version and I’m having the following issues. Are these perhaps already known, or maybe someone has an idea how to fix them?!
the web client greets the user in English instead of German
no web icons are loaded anymore (I set up a new instance and all icons remain at the default); the user setting for automatic downloading is enabled.
generally, a lot of icons are missing—can you manually reload them?
PS: This platform is really totally confusing and cumbersome to use… Who comes up with something like that? #head shake#
we also have the same language issue. Unfortunately, it already occurred in the last version and hasn’t been fixed yet.
I looked at the JavaScript files and found that a cookie is checked in the browser. If it isn’t set, English is loaded as the default language. Unfortunately, this cookie is only set in the browser after login, which means every new user and anyone working on a new computer gets greeted in English.
At our side (NginxDeployment), we adjusted the JavaScript file and changed the default to German. I can look up the exact spot for you.
Thank you for the detailed reports and for taking the time to dig into this - it really helped us track down what’s happening.
Language shown in English instead of German
We can confirm this is a real issue in the Web app. When a user opens the Web Client for the first time on a new browser or a new computer (or after clearing their browser storage), the application currently does not check the browser’s language setting correctly. Instead, it defaults straight to English until someone manually selects German (or another language) in the application’s settings. This explains why new users, and users on a new PC, are always greeted in English regardless of their browser or system language.
For clarity: the mechanism involved is not a browser cookie, but a similar type of stored browser preference (local storage). Either way, the effect described is accurate - the correct language is only used once it has been manually selected at least once. We have logged this as a bug and will work on making the Web app properly detect and use the browser’s language automatically for new users, the same way it already does for date and number formatting.
We do not have a fixed release date yet, but we wanted to confirm the root cause so you know it is on our radar and not something you are doing wrong on your end.
Web icons not loading automatically
Regarding the missing website icons: the automatic icon download feature currently only works in the Windows application, not in the Web app. The setting is visible in the Web Client’s options, but at the moment it has no effect there, which is why enabling it does not change anything for Web app users.
We also confirmed that there is currently no way to manually trigger a re-download of missing icons, either in the Web app or the desktop client. We understand this is inconvenient, especially for MSP environments where the Web app is the primary way of working, but we currently have no solution or recommendation for this (besides manually adding the icons to the image management).
We appreciate you for reporting this in detail; it makes a real difference in helping us prioritize and fix these issues correctly. We will update this thread once we have more information on timelines.