Thanks for everyone who participated in our UX improvement questions. The #1 improvement you all agreed on was the access request flow. We are now working on improving this experience, and we have some additional questions. Your responses will help us understand how the feature is being used and where we can improve it. This survey has 5 short sections and should take about 3–5 minutes to complete.
**Click the link below to head to the community to provide feedback! **
- Multiple times a week
- About once a week
- A few times a month
- Rarely (a few times a year)
- It varies greatly between users
- Yes — all users have full access and can request any permission
- Yes — but only certain users or roles have access
- No — users rely on an admin or manager to request on their behalf
- It varies depending on the environment or tenant
- IT administrators only
- Managers and team leads
- A specific subset of end users
- All end users
- Not sure
- Other (see comments below)
Section 2 — Navigating the Flow
- Yes, always — they know exactly what to request because role names are clear
- Yes, always — because we communicate before the role to request
- Usually, but they sometimes need to search through categories and roles
- Rarely — they usually need help to know the name of the permission to request it
- Never — they find it confusing every time
- Too many options to choose from
- No search or filter functionality
- Items are not grouped logically
- Permissions lack descriptions or context
- Users do not know the name of what they need before they start
- No issues — users find it easy to navigate
- Other (please specify in comments below)
Section 3 — Open Feedback
Thank you for your time and feedback. Your input helps us build a better Identity Manager for your users.