What is a one sentence summary of your feature request?
Please add an option to add our coworkers to a ticket instead of just the person who created it.
Please describe your idea in detail. What is your problem, why do you feel this idea is the best solution, etc.
I suppose I’ll add this idea here because this is our main product, but I’m sure it would apply to the support portal for all of the Netwrix products. When one of us submits a ticket, the only person notified via email is the person who submitted the ticket. When the “work in progress” type of response/email is received, then we can reply to the email and CC a coworker. If Netwrix support replies to the email, then the coworker remains on the email thread. However, if Netwrix support replies directly from the ticket, then only the original people receive the email update. The coworker does not see the “direct from ticket” reply unless we reply to the “direct from ticket” email and re-add the coworker.
How do you currently solve the challenges you have by not having this feature?
Reply to the ticket emails and CC coworkers.