How can I resolve a workflow state that is in 'approved but questioned' state?

Products Identity Manager Discussions & Questions
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hello, from time to time we have user attributes (e.g. contract end date) coming from a managed system that are in an “approved” workflow state and “verified” provisioning state. The workflow state is ‘questioned’ though, which means that this data is actually never updated in the main user directory. Is there a way to resolve this via the GUI?

Screenshot 2026-02-02 125500
Screenshot 2026-02-02 125500446×133 5.82 KB

Wim De Lathouwer

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Hi Wim,

This behaviors happens when the value is modified from UI then a new update is detected in the source (e.g. HR); as explained in the documentation.

“Approved - Questioned: the assignment was approved manually, then a change has been made in the assignment’s source data via one of Identity Manager’s workflows that should change the assignment but the manual approval is authoritative.“

This behavior depends on an option (Discard Manual Assignments) that can be set in the ResourceType:

  • True: If the data source changes, the manual value will be discarded.
  • False: The manual data is never updated

In your case, you just need to update the ResourceType to set the option Discard Manual Assignments to True.

Regards

Hazem

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Thank you for the valuable feedback Hazem.

Wim