What is a one sentence summary of your feature request?
Please Create a CT User Guide.
Please describe your idea in detail. What is your problem, why do you feel this idea is the best solution, etc.
In my other idea, I asked that Netwrix please create a useable CT Installagion & Maintenance Guide. In this New Idea, I’m asking CT to creat usable User Guide. CT has a plortha of functions within the HUB. Understanding every function can’t be put into the User Guide, however, many of the following functions should be included in an efficient functional User Guide:
- Intro to CT HUB - Explain the CT HUB interface, Tabs, and Groups
- Terms, Concepts, and Functions - Briefly explain how CT HUB detects changes, discuss something about each of the Tabs and their options,
- Dashboard Procedures - Discuss the viewing, creating, and deleting of dashboards and widgets on the dashboards
- Setting Tab - Discuss (User, System, Devices and Groups, and other) settings in the Setting Tab.
- Events Tab - Discuss and viewing Events, classifying devices, searching devices, monitoring rules, creating and deleting monitoring rules, planned and unplanned changes, server baseline snapshot, comparing changes, managing Devices, Audits, Alerts, Error, Baseline, Device Change, etc
- Same for the other Tabs (Device, Baseline, Compliance, Planned Changes, Reports, & Settings)
There are many functions within each of these Tabs I’d like to know how to effectively use as an overall configurations. For example, can Reports be linked to other Tabs.
How do you currently solve the challenges you have by not having this feature?
I have to call in to the helpdesk or submit an INC. Often times I just bypass optimizing the HUB because I don’t have time to search or go back and forth in an INC to figure out how to utilize each tab. The User guide should be written so new and experienced users can effectively utilize CT.
