A user was extended and the expiration date extended on their Active Directory account, however they show they are still expired and deactivated with Password Secure. Is there any way to sync the Active Directory account to Password Secure so its updated?
- Tried to search for the User in Password Secure and selected Change AD Sync State from Activated to Deactivated and then Activated, but User is still expired & Deactivated.
- Validated the Active Directory account is active, and not disabled or locked.
- Validated the Active Directory account is NOT expired.
- Check box for account is deactivated is greyed out and has a CHECK mark and Expires text box is greyed out and shows the Expired Date