# Planned License Server Downtime on April 29, 2025 **URL:** \ **Category:** Password Secure News\ **Tags:** password-secure\ **Created:** [April 24, 2025, 12:00pm UTC](https://community.netwrix.com/t/planned-license-server-downtime-on-april-29-2025/10422 "2025-04-24T12:00:19Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![hano.grimm](https://yyz1.discourse-cdn.com/netwrix/user_avatar/community.netwrix.com/hano.grimm/32/266_2.png) [@hano.grimm](https://community.netwrix.com/u/hano.grimm)\ **Post date:** [April 24, 2025, 12:00pm UTC](https://community.netwrix.com/t/planned-license-server-downtime-on-april-29-2025/10422/1 "2025-04-24T12:00:19Z")
We want to inform you that our internal license server (Netwrix Part of MATESO) is scheduled for an upgrade on 2025-04-29T06:00:00Z. During this maintenance window, the license server will be temporarily unavailable for approximately two hours. What this means for you: - If you attempt to activate a license during this time and encounter an error, please wait and try again later. - Productive systems will not be affected, as active licenses do not require continuous validation. Additional systems affected: - The Customer Information System (KIS) will also be unavailable during the upgrade. - In rare cases, a license may need to be briefly deactivated and reactivated following the update. For guidance on reactivating licenses, please refer to our Knowledge Base article: [License Reactivation Help](https://support.passwordsafe.de/hc/en-us/articles/19603816038812-Troubleshooting-License-Server-Connectivity-Issues) Thank you for your understanding. — Your Netwrix Team ---
**Author:** ![jmlek](https://yyz1.discourse-cdn.com/netwrix/user_avatar/community.netwrix.com/jmlek/32/1812_2.png) [@jmlek](https://community.netwrix.com/u/jmlek)\ **Post date:** [June 2, 2025, 5:18am UTC](https://community.netwrix.com/t/planned-license-server-downtime-on-april-29-2025/10422/2 "2025-06-02T05:18:31Z")
the server ist still unreachable (btw 443 to [license.passwordsafe.de](http://license.passwordsafe.de) is reachable withtest-netconnection) ![image](https://netwrix1.discourse-cdn.com/netwrix/original/2X/6/6ed2198ab23fd0e62dadc6c146ca75a424fc1cea.png) ![image](https://netwrix1.discourse-cdn.com/netwrix/original/2X/f/f7a32a0c1c42bd55afcae56964fea567f93c9fcd.png) ![image](https://netwrix1.discourse-cdn.com/netwrix/original/2X/5/5e2306a948d3fa3755b7bc634fb8779f5260c444.png) ---
**Author:** ![blubb](https://avatars.discourse-cdn.com/v4/letter/b/51bf81/32.png) [@blubb](https://community.netwrix.com/u/blubb)\ **Post date:** [June 2, 2025, 5:59am UTC](https://community.netwrix.com/t/planned-license-server-downtime-on-april-29-2025/10422/3 "2025-06-02T05:59:32Z")
Same problem on my site. Edit: My server is licensed again. ---
**Author:** ![drimalski\_dp](https://avatars.discourse-cdn.com/v4/letter/d/71e660/32.png) [@drimalski\_dp](https://community.netwrix.com/u/drimalski_dp)\ **Post date:** [June 2, 2025, 7:05am UTC](https://community.netwrix.com/t/planned-license-server-downtime-on-april-29-2025/10422/4 "2025-06-02T07:05:03Z")
Is there an Update? We can select a license again, but it says “too many activations” now? Edit: Access works now again, tyvm ---
**Author:** ![jmlek](https://yyz1.discourse-cdn.com/netwrix/user_avatar/community.netwrix.com/jmlek/32/1812_2.png) [@jmlek](https://community.netwrix.com/u/jmlek)\ **Post date:** [June 2, 2025, 8:06am UTC](https://community.netwrix.com/t/planned-license-server-downtime-on-april-29-2025/10422/5 "2025-06-02T08:06:41Z")
in our installation it’s working now thanks ---
**Author:** ![Sascha](https://yyz1.discourse-cdn.com/netwrix/user_avatar/community.netwrix.com/sascha/32/207_2.png) [@Sascha](https://community.netwrix.com/u/Sascha)\ **Post date:** [June 2, 2025, 8:26am UTC](https://community.netwrix.com/t/planned-license-server-downtime-on-april-29-2025/10422/6 "2025-06-02T08:26:17Z")
All - thanks for flagging the license issue — we truly appreciate your quick feedback! 🙏 It was caused by a minor glitch, which is **now resolved**. Sorry for the inconvenience! If you still see any problems, please open a support ticket so we can help directly. Cheers, -sascha ---
**Author:** ![jmlek](https://yyz1.discourse-cdn.com/netwrix/user_avatar/community.netwrix.com/jmlek/32/1812_2.png) [@jmlek](https://community.netwrix.com/u/jmlek)\ **Post date:** [June 2, 2025, 9:02am UTC](https://community.netwrix.com/t/planned-license-server-downtime-on-april-29-2025/10422/7 "2025-06-02T09:02:19Z")
thanks for the fix I prefer that way in the community, if someone has a problem, others will see it immediately and are able to approve or decline. Especially if the problem related to an announced issue/planned task. I had in the past a similar problem, with the patch 9.2.1 i made a support-ticket, becuase something wouldnt work. If someone else would have the same issue, he doesn’t see that. > [@Version 9.2 - Release Notes & Bug Fixes](https://community.netwrix.com/t/version-9-2-release-notes-bug-fixes/265/2): > > Die Installation vom FatClient war zwar erfolgreich, konnte aber nicht gestartet werden. Der Support meinte, das sei bekannt. warum wird dies hier nicht publiziert → known error Wann wird das behoben?