# Netwrix Reverse Access Gateway **URL:** \ **Category:** Privilege Secure Discussions & Questions\ **Tags:** privilege-secure, discussion\ **Created:** [October 22, 2025, 12:19pm UTC](https://community.netwrix.com/t/netwrix-reverse-access-gateway/115989 "2025-10-22T12:19:28Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![DavidHenry](https://avatars.discourse-cdn.com/v4/letter/d/4af34b/32.png) [@DavidHenry](https://community.netwrix.com/u/DavidHenry)\ **Post date:** [October 22, 2025, 12:19pm UTC](https://community.netwrix.com/t/netwrix-reverse-access-gateway/115989/1 "2025-10-22T12:19:28Z")
I wanted to create this post to hear from other users of Netwrix Privilege Secure. I can’t seem to get any information about the Reverse Access Gateway piece and am curious if others are having similar issues. The product is pitched as allowing remote access but also includes web SSH and web RDP which seem like the most appealing part to me. Working with support seems to be going no where in terms of getting any technical docs or installation material for the product and I’m curious if anyone else has had a similar experience or if everyone (if anyone is) that uses the reverse access gateway just paid for the “recommended” professional services? If anyone has been able to setup the RAG I would love to hear about the experience and if the product works as intended or if there are any issues or things you wish you knew. I’d also love to hear how the heck you got a hold of the install material! ---
**Author:** ![adam.sneed](https://avatars.discourse-cdn.com/v4/letter/a/8491ac/32.png) [@adam.sneed](https://community.netwrix.com/u/adam.sneed)\ **Post date:** [October 22, 2025, 2:50pm UTC](https://community.netwrix.com/t/netwrix-reverse-access-gateway/115989/2 "2025-10-22T14:50:20Z")
Hey David, Hope all has been well. I’ve a few links to info about the Secure Remote Access addition to NPS-AM. See: > **[Remote Access Gateway | Netwrix Product Documentation](https://docs.netwrix.com/docs/privilegesecure/4_2/remoteaccessgateway/overview)** > > Remote Access Gateway > [@Netwrix Secure Remote Access – Free Module for Netwrix Privilege Secure](https://community.netwrix.com/t/netwrix-secure-remote-access-free-module-for-netwrix-privilege-secure/488): > > Netwrix is pleased to announce the general availability of Netwrix Secure Remote Access. This advanced add-on component is seamlessly integrated into your Netwrix Privilege Secure to provide secure, streamlined remote access without altering the current release version. Why Do You Need This Add-on? Netwrix Secure Remote Access add-on is designed for organizations adopting hybrid or decentralized work models. It provides secure, efficient, and policy-based remote connections, making it… > [@Secure Remote Access Portal – Web Application Firewall (WAF) Allow Policy Guidance](https://community.netwrix.com/t/secure-remote-access-portal-web-application-firewall-waf-allow-policy-guidance/17350): > > Recently, I received an inquiry regarding the types of traffic that must be permitted through a Web Application Firewall (WAF) to ensure proper functioning of Privilege Secure’s Secure Remote Access Portal. If this pertains to your implementation of Secure Remote Access, please refer to the team’s guidance provided below. Overview The Secure Remote Access Portal uses fixed API endpoints, dynamically generated front-end asset URLs, and WebSocket Secure (wss://) connections for real-time features… > [@Secure Remote Access Gateway - Running Guacamole on Ubuntu Instead of WSL 2.0](https://community.netwrix.com/t/secure-remote-access-gateway-running-guacamole-on-ubuntu-instead-of-wsl-2-0/109168): > > Overview Privilege Secure for Access Management’s Secure Remote Access Gateway requires WSL 2.0 for running Guacamole in a docker container on the Gateway server itself. However, only Windows Server 2022 and higher support WSL 2.0. This means those running Windows Server 2019 would need to upgrade to at least 2022, which can be very costly. information_source Secure Remote Access (SRA) was previously known as Remote Access Gateway (RAG). You may still see references to RAG in file names, s… I also know a fair amount and can answer any questions you have (or find the answer). Let me know! Adam ---
**Author:** ![DavidHenry](https://avatars.discourse-cdn.com/v4/letter/d/4af34b/32.png) [@DavidHenry](https://community.netwrix.com/u/DavidHenry)\ **Post date:** [October 22, 2025, 3:35pm UTC](https://community.netwrix.com/t/netwrix-reverse-access-gateway/115989/3 "2025-10-22T15:35:09Z")
Thanks a ton for the documents Adam. Unfortunately, those are all the docs I have already seen. The core issue here is that everyone (including support) seems to say that professional services are **recommended** for setting up the RAG, but I see absolutely no way for me to go about doing the install myself. I don’t have access to an installer from my software downloads, there is no documentation on the install process, and no list of technical requirements as per what hardware requirements are. It feels like this “recommendation” for professional services is more like an absolute requirement. I got the attached datasheet that specifically describes the deployment as “quick and seamless” so I see no need for paid services to run an installer. That all being said, the biggest attraction to the RAG was the web RDP and web SSH functionality. The clunkiest part of using NPS is having to download RDP files and run them, or setting up the SSH launcher. Ideally, we would simply use the RAG internally in front of the Netwrix nodes to enable using web RDP internally. If you have any input on that front, or if you can guide me in the direction of getting the actual installer files and installation instructions, it would be greatly appreciated. [Netwrix Secure Remote Access Datasheet 1 (1).pdf](https://community.netwrix.com/uploads/short-url/vIxvixxw2Cne9QMlluTQhx8MHJ.pdf) (248.6 KB) * * * **EDIT** I got installation instructions from our account manager, but I do not understand why these documents aren’t on the official documentation site. I’m not sure how a product is released and then effectively unsupported instantly. ---
**Author:** ![dpiazza](https://yyz1.discourse-cdn.com/netwrix/user_avatar/community.netwrix.com/dpiazza/32/1531_2.png) [@dpiazza](https://community.netwrix.com/u/dpiazza)\ **Post date:** [October 22, 2025, 9:58pm UTC](https://community.netwrix.com/t/netwrix-reverse-access-gateway/115989/4 "2025-10-22T21:58:00Z")
Hi David, I totally understand your concerns. I’m going to reach out to you via email and we can schedule a call to discuss Secure Remote Access (previously known as RAG) and get it up and running in your environment if you’d like. - Dan (Product Owner, Netwrix Privilege Secure) ---
**Author:** ![alexbuchta](https://yyz1.discourse-cdn.com/netwrix/user_avatar/community.netwrix.com/alexbuchta/32/189_2.png) [@alexbuchta](https://community.netwrix.com/u/alexbuchta)\ **Post date:** [October 23, 2025, 10:42am UTC](https://community.netwrix.com/t/netwrix-reverse-access-gateway/115989/5 "2025-10-23T10:42:45Z")
Thanks for raising this here David. I will be reviewing the open support ticket and working with the teams to make sure we can get this setup with you. ---
**Author:** ![DavidHenry](https://avatars.discourse-cdn.com/v4/letter/d/4af34b/32.png) [@DavidHenry](https://community.netwrix.com/u/DavidHenry)\ **Post date:** [October 23, 2025, 11:39am UTC](https://community.netwrix.com/t/netwrix-reverse-access-gateway/115989/6 "2025-10-23T11:39:02Z")
Thank you @alexbuchta and @dpiazza. I have reached back out to you both and am looking forward to further discussions. ---
**Author:** ![system](https://yyz1.discourse-cdn.com/netwrix/user_avatar/community.netwrix.com/system/32/3102_2.png) [@system](https://community.netwrix.com/u/system)\ **Post date:** [December 22, 2025, 11:39am UTC](https://community.netwrix.com/t/netwrix-reverse-access-gateway/115989/7 "2025-12-22T11:39:23Z")
Closed on December 22, 2025, 11:39am UTC This topic was automatically closed 60 days after the last reply. New replies are no longer allowed.