# Netwrix Privilege Secure for Access Management **URL:** \ **Category:** Privilege Secure Discussions & Questions\ **Tags:** privilege-secure, question, queue\ **Created:** [September 3, 2025, 3:00pm UTC](https://community.netwrix.com/t/netwrix-privilege-secure-for-access-management/113414 "2025-09-03T15:00:15Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![giacomo.civita](https://yyz1.discourse-cdn.com/netwrix/user_avatar/community.netwrix.com/giacomo.civita/32/2090_2.png) [@giacomo.civita](https://community.netwrix.com/u/giacomo.civita)\ **Post date:** [September 3, 2025, 3:00pm UTC](https://community.netwrix.com/t/netwrix-privilege-secure-for-access-management/113414/1 "2025-09-03T15:00:16Z")
Hello everyone, we are encountering issues with a client. Some actions remain pending, as shown in the attached image. ![image](https://netwrix1.discourse-cdn.com/netwrix/original/2X/e/e0bfe40c5a1c8d040d68b6b632ee6213e259317e.jpeg) What can we verify? At present, we have: Restarted the machine services Re-registered the services Restarted the machines Additionally, I notice that the secondary has this: ![image](https://netwrix1.discourse-cdn.com/netwrix/original/2X/5/54500b7bfadc987795aff8785e4b3d218c925c03.jpeg) We eagerly await your response. Thank you, Giacomo. ---
**Author:** ![adam.sneed](https://avatars.discourse-cdn.com/v4/letter/a/8491ac/32.png) [@adam.sneed](https://community.netwrix.com/u/adam.sneed)\ **Post date:** [September 3, 2025, 4:06pm UTC](https://community.netwrix.com/t/netwrix-privilege-secure-for-access-management/113414/2 "2025-09-03T16:06:27Z")
Hey Giacomo, I’d recommend checking the ActionServiceWorker log on both application servers for token refresh errors. If you find any re-register the services on that server. If that doesn’t help I’d recommend opening a support ticket in our portal at [netwrix.com](http://netwrix.com) so our team can take a look. What version of NPS are you running currently? ---
**Author:** ![giacomo.civita](https://yyz1.discourse-cdn.com/netwrix/user_avatar/community.netwrix.com/giacomo.civita/32/2090_2.png) [@giacomo.civita](https://community.netwrix.com/u/giacomo.civita)\ **Post date:** [September 4, 2025, 7:50am UTC](https://community.netwrix.com/t/netwrix-privilege-secure-for-access-management/113414/3 "2025-09-04T07:50:39Z")
Hello, As you suggested, there are some errors in the actionserviceworker. ![image](https://netwrix1.discourse-cdn.com/netwrix/original/2X/0/0cc70298b38050b2e3ed99466cfa373bea1b82aa.jpeg) I also noticed in the proxy section: ![image](https://netwrix1.discourse-cdn.com/netwrix/original/2X/5/59791a49955cda99a116c9bd333cc8986e9002a2.jpeg) Thank you. ---
**Author:** ![dpiazza](https://yyz1.discourse-cdn.com/netwrix/user_avatar/community.netwrix.com/dpiazza/32/1531_2.png) [@dpiazza](https://community.netwrix.com/u/dpiazza)\ **Post date:** [September 4, 2025, 12:22pm UTC](https://community.netwrix.com/t/netwrix-privilege-secure-for-access-management/113414/4 "2025-09-04T12:22:53Z")
Hi Giacomo, Can you please [open a support ticket](https://www.netwrix.com/sign_in.html?rf=tickets.html#/open-a-ticket) so our team can investigate the environment? - Dan ---
**Author:** ![kevin.horvatin](https://yyz1.discourse-cdn.com/netwrix/user_avatar/community.netwrix.com/kevin.horvatin/32/218_2.png) [@kevin.horvatin](https://community.netwrix.com/u/kevin.horvatin)\ **Post date:** [September 4, 2025, 2:00pm UTC](https://community.netwrix.com/t/netwrix-privilege-secure-for-access-management/113414/5 "2025-09-04T14:00:18Z")
The errors you are seeing indicate that the host does not have an Internet connection and the CRL check for the certificate is causing the handshake to timeout. There is a KB article that can help with this. [Speeding up CRL Checks on SbPAM Servers without Internet Connectivity](https://helpcenter.netwrix.com/bundle/z-kb-articles-salesforce/page/kA04u000000Tt7vCAC.html) HTH, -Kevin ---
**Author:** ![giacomo.civita](https://yyz1.discourse-cdn.com/netwrix/user_avatar/community.netwrix.com/giacomo.civita/32/2090_2.png) [@giacomo.civita](https://community.netwrix.com/u/giacomo.civita)\ **Post date:** [September 4, 2025, 3:28pm UTC](https://community.netwrix.com/t/netwrix-privilege-secure-for-access-management/113414/6 "2025-09-04T15:28:40Z")
Good evening everyone, We have resolved the issue. We powered down both machines, rebooted only the primary one, re-registered the service as localhost, and waited for the services to come back up. We then performed the same procedure on the secondary machine. Thank you all for your support, Have a good evening, Giacomo. ---
**Author:** ![dpiazza](https://yyz1.discourse-cdn.com/netwrix/user_avatar/community.netwrix.com/dpiazza/32/1531_2.png) [@dpiazza](https://community.netwrix.com/u/dpiazza)\ **Post date:** [September 4, 2025, 3:32pm UTC](https://community.netwrix.com/t/netwrix-privilege-secure-for-access-management/113414/7 "2025-09-04T15:32:50Z")
Glad to hear things are working now! We appreciate the update 👍 ---
**Author:** ![system](https://yyz1.discourse-cdn.com/netwrix/user_avatar/community.netwrix.com/system/32/3102_2.png) [@system](https://community.netwrix.com/u/system)\ **Post date:** [November 3, 2025, 3:33pm UTC](https://community.netwrix.com/t/netwrix-privilege-secure-for-access-management/113414/8 "2025-11-03T15:33:49Z")
Closed on November 3, 2025, 3:33pm UTC This topic was automatically closed 60 days after the last reply. New replies are no longer allowed.