# Change Tracker - Service Now Integration

**URL:** <https://community.netwrix.com/t/change-tracker-service-now-integration/9861>\
**Category:** Change Tracker Ideas\
**Tags:** new\
**Created:** [April 22, 2025, 5:08pm UTC](https://community.netwrix.com/t/change-tracker-service-now-integration/9861 "2025-04-22T17:08:38Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![JosephArmenti](https://avatars.discourse-cdn.com/v4/letter/j/13edae/32.png) [@JosephArmenti](https://community.netwrix.com/u/JosephArmenti)\
**Post date:** [April 22, 2025, 5:08pm UTC](https://community.netwrix.com/t/change-tracker-service-now-integration/9861/1 "2025-04-22T17:08:39Z")

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### What is a one sentence summary of your feature request?

The customer would like to see additional information about the change request that is currently not available through the ITSM integration—specifically: when the change was made, what the change was, and who made the change.

### Please describe your idea in detail. What is your problem, why do you feel this idea is the best solution, etc.

The customer would like to see additional information about the change request that is currently not available through the ITSM integration—specifically: when the change was made, what the change was, and who made the change.

### How do you currently solve the challenges you have by not having this feature?

No work around in place