# Browser AddOn no longer logs in

**URL:** <https://community.netwrix.com/t/browser-addon-meldet-sich-nicht-mehr-an/5089>\
**Category:** Password Secure Discussions & Questions\
**Tags:** password-secure, autofill, browseraddon\
**Created:** [April 1, 2025, 6:32am UTC](https://community.netwrix.com/t/browser-addon-meldet-sich-nicht-mehr-an/5089 "2025-04-01T06:32:26Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Matthias](https://avatars.discourse-cdn.com/v4/letter/m/cdc98d/32.png) [@Matthias](https://community.netwrix.com/u/Matthias)\
**Post date:** [April 1, 2025, 6:32am UTC](https://community.netwrix.com/t/browser-addon-meldet-sich-nicht-mehr-an/5089/1 "2025-04-01T06:32:26Z")

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Hello,

since last week, we have been experiencing the issue that the browser add-on no longer logs in automatically in AutoFill after signing in, and logging in to the FatClient is no longer working either. Is this a known issue?

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**Author:** ![Sascha](https://yyz1.discourse-cdn.com/netwrix/user_avatar/community.netwrix.com/sascha/32/207_2.png) [@Sascha](https://community.netwrix.com/u/Sascha)\
**Post date:** [April 1, 2025, 10:04am UTC](https://community.netwrix.com/t/browser-addon-meldet-sich-nicht-mehr-an/5089/2 "2025-04-01T10:04:25Z")

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Hey Matthias – welcome to our community! 😊 Great to have you here!

Please double-check that cross-client authentication is still activated 🤔.  
If it is, I’d kindly ask you to create a regular support ticket with more details (e.g. version, browser, etc.), as we’re currently not aware of any known issues related to this behavior.

If you have any other questions, feel free to reach out — we’re happy to help! (🇩🇪 Deutsche Version ist verfügbar, indem Sie auf das 🌎 Weltkugel-Symbol klicken.)

Cheers,  
-sascha

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**Author:** ![Matthias](https://avatars.discourse-cdn.com/v4/letter/m/cdc98d/32.png) [@Matthias](https://community.netwrix.com/u/Matthias)\
**Post date:** [April 1, 2025, 11:11am UTC](https://community.netwrix.com/t/browser-addon-meldet-sich-nicht-mehr-an/5089/3 "2025-04-01T11:11:27Z")

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Hello Sascha,

The cross-client login is checked everywhere.  
I have an appointment with our service provider on Thursday; he will take a look at it and then open a ticket.

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**Author:** ![derek.putnam](https://yyz1.discourse-cdn.com/netwrix/user_avatar/community.netwrix.com/derek.putnam/32/501_2.png) [@derek.putnam](https://community.netwrix.com/u/derek.putnam)\
**Post date:** [April 10, 2025, 5:08pm UTC](https://community.netwrix.com/t/browser-addon-meldet-sich-nicht-mehr-an/5089/4 "2025-04-10T17:08:08Z")

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Hi Matthias,  
Were you able to solve this during your appointment?

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**Author:** ![Matthias](https://avatars.discourse-cdn.com/v4/letter/m/cdc98d/32.png) [@Matthias](https://community.netwrix.com/u/Matthias)\
**Post date:** [April 11, 2025, 5:09am UTC](https://community.netwrix.com/t/browser-addon-meldet-sich-nicht-mehr-an/5089/5 "2025-04-11T05:09:08Z")

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Hello,

we had an approach to the solution, and I then spoke with my colleagues, who had changed group policies the week before. That turned out to be the problem, but I don’t know exactly which group policy it was.

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**Author:** ![system](https://yyz1.discourse-cdn.com/netwrix/user_avatar/community.netwrix.com/system/32/3102_2.png) [@system](https://community.netwrix.com/u/system)\
**Post date:** [June 10, 2025, 5:09am UTC](https://community.netwrix.com/t/browser-addon-meldet-sich-nicht-mehr-an/5089/6 "2025-06-10T05:09:35Z")

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